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Click and Collect Policy

Order and pay online for quick and easy in-store pick up.

Our free Click And Collect service allows you to browse from home or on-the-go and arrive at Hydro Harvest safe in the knowledge that your goods are in-stock, ready to go, and that you’ve nothing more to pay.

With Click And Collect there’s no fear of missing a delivery and for added flexibility we’ll hold your order ready-for-collection for 7 working days.

Discreet packaging is provided for all Click And Collect orders in the form of plain durable cardboard or unbranded black wrapping.

Click and Collect Options

Ordering and paying online before 1pm? Collect your goods the same day – Monday to Friday.

Ordering and paying online after 1pm, or on a Sunday, or on a Bank Holiday? Collect your goods on the next working day.

*** Please await your ‘Order Ready’ email before setting out to collect your order. *** 

Click and Collect – How It Works

1) Select your goods and pay online.

2) Receive your ‘Order Confirmation’ email – Do not set out for the store at this point.

3) Receive your ‘Order Ready’ email – Come to the store to collect your goods.

You will need photo ID (Driving License / Passport) of the person who placed the order.

You will need the credit / debit card of the person who placed the order.

You will need your ‘Order Ready’ email with you to collect your goods.

‘Order Ready’ emails may be presented at the store in printed or digital form.

Collect only during normal opening hours, Mon-Sat, within 7 days of ordering

Horticultural goods can be very large and very heavy. Always ensure you have suitable transport for your goods when ordering via Click And Collect.

4) Receive your ‘Order Collected’ email

Cancellations and Refunds 

In the event of your order being cancelled your funds will be refunded in full. Refunds may take between 5-7 days to clear back into your account – this waiting period depends on your banking provider and is entirely outside our control.

Any orders not collected within 7 days will automatically be refunded. Once the refund process begins it cannot be reversed. Please do not attempt collection after 7 days unless otherwise advised to do so. After 7 days your refund will be underway and any attempt to collect an order will require a new payment.

All Click and Collect orders are subject to Hydro Harvest Sales Terms & Conditions.

Need any help? Call +44 (0)1244 539 658
or email sales@hydro-harvest.co.uk