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Delivery Information

Plain packages, sturdy boxes, and everything else you need to know

Delivery 

On orders over £99 we offer free standard U.K. delivery* within 1-3 days of your order being placed. All other shipping rates are calculated at Checkout.

Your goods will be transported securely, discreetly, and with tracking to ensure you have the best possible idea of when they’ll be delivered.

*Heavy items may incur a delivery surcharge. Where applicable these surcharges are clearly indicated in the Product Description.

Certain orders may require pallet delivery. If we do need to deliver to you by pallet we’ll get in touch with you by phone or email before your order is dispatched to discuss your options.

Please note we do not deliver to:
The Highlands, Europe, or Northern Ireland

What extra charges apply for bulky or outsized items?

Certain items incur extra delivery charges due to their size or weight. These include:

‘Out of Gauge’ items – where two sides of the finished parcel are 80cm or more
£10 will be added per ‘Out of Gauge’ parcel

‘Heavyweight’ items – where the finished parcel is 30kg or more
£5 will be added per ‘Heavyweight Items’ parcel

‘Pallet’ items – some items may be sent by pallet due to size,
weight, or risk of damage, this will have an extra charge depending on location and will be added at checkout.

What if I want plain packaging?

Well, you’re in luck. All of our orders for Delivery and Click And Collect are packaged discreetly in plain, durable cardboard and/or tough, unbranded plain wrapping.

When will my delivery arrive?

Once your parcel is with our couriers you’ll receive a notification confirming the delivery date. If the date isn’t convenient, you can opt to reschedule to another day.

When the parcel is out for delivery, you’ll receive a one-hour delivery window, so you won’t need to wait in all day. In this notification email there’s also a link to request a notification when the driver is one stop away.

If your parcel cannot be delivered it will be returned to our couriers local depot. You’ll then receive an email and text notification so you can reschedule the delivery to a more convenient time.

In the interests of a smooth dispatch and minimal risk we do not send out deliveries on Fridays or Saturdays. Though our couriers are highly professional we prefer to avoid weekend warehousing of outbound goods.

Do I need to receive my delivery?

We want to ensure your goods reach their destination safely. That’s why every consignment we dispatch requires a signature.

You needn’t sign for your goods yourself but whoever does sign for your delivery is signing to say that the goods are in pristine condition. So, if there’s any damage your order please ensure that it is signed for it as ‘damaged’ and get in touch with us within 48 hours so we can chase it up.

In the unlikely event of damage please keep hold of any packaging so we can log it with our couriers.

Can I choose any delivery address? 

For online orders placed using a 3-D Secure card (Verified by Visa or MasterCard Secure Code) we can deliver to whatever address you wish.

Cardholders not registered with this service will get a prompt at the point of payment offering the option to register.

Non-3-D Secure card orders – we can only deliver to your Billing Address.

Telephone Orders – we can only deliver to your Billing Address.

Cheque or Postal Order orders – we can deliver to any address you wish.

Cash Deposit or Bank Transfer orders – we can deliver to any address you wish. 

What if I’ve got a problem with my delivery?

For all delivery enquiries please call +44 (0)1244 539 658 or email sales@hydro-harvest.co.uk

What if items on my order are out of stock?

We do our utmost to ensure stock status is up-to-date on our website. In the unlikely event that an item on your order is unavailable we’ll be in touch immediately.

You then have the choice of waiting for stock to come in or cancelling your order in part or entirely. If we haven’t been able to reach you within 14 days of our first attempt to make contact we will cancel your order and issue a full refund.

What if I receive faulty items?

If you receive a faulty item please keep hold of all your packaging and any accompanying paperwork. Then get in touch with us within 1-3 days of receiving your order.

We understand you’ll want us to take a lead in fighting your corner where faults are concerned. However, it is often quicker and easier for you to contact the manufacturer directly than returning items to us, for us to then refer to the manufacturer.

If you do wish to refer an item fault to us we’ll be happy to help. Contact us directly on +44 (0)1244 539 658 or email sales@hydro-harvest.co.uk and we’ll advise as to the next steps to take.

What if I change my mind?

You’ve every right to change your mind and have 30 days to log a non-faulty return with us. Simply call +44 (0)1244 539 658 or email sales@hydro-harvest.co.uk.

We’ll then give you all the instructions you need to send your goods back.

In order for us to issue a refund we’ll need to receive your items in as-new condition, in their original, unopened packaging, within 30 days of your receiving the goods.

Any returned non-faulty items that do not reach these criteria will not be refunded.

We do not cover the cost of return shipping and do not accept any liability for damages caused during return shipping.

What if I receive the wrong items?

In the unlikely event that your receive the wrong items please get in touch via +44 (0)1244 539 658 or email sales@hydro-harvest.co.uk. We’ll be more than happy to discuss your return / refund options.

What about Christmas?

The holidays are a busy time for us and our suppliers so we urge you to get your orders in early. No orders will be sent out 25-27th Dec incl. or 30th Dec-2nd Jan incl. Any Bank Holidays / Fridays or Saturdays occurring over the course of the holidays are also subject to the usual pauses in dispatch.

Need any help? Call +44 (0)1244 539 658
or email sales@hydro-harvest.co.uk